Returns & Exchanges
At New Dawn Aquaculture, we want you to be completely satisfied with your sustainable fashion choices. If your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all labels are intact and the garment is in its original, unworn condition.
Ship the Item
Affix the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
Receive Refund or Exchange
Once our team inspects the returned merchandise, we will process your refund to the original payment method or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing